ckzzz Terms and Conditions

These Terms and Conditions ("Terms") apply between the ckzzz platform ("Platform", "we", "our") and its users ("you", "user"). By accessing the ckzzz website, creating an account, or using any service, you are considered to have automatically accepted these Terms.

ckzzz is an online betting and casino platform that provides an entertaining gaming experience for players in Bangladesh. We are committed to ensuring a safe and transparent environment for users by following SSL encryption and fair play principles.

The following conditions must be met in order to open an account and use services on ckzzz:

• You must be 21 years of age or older.
• You must have an active mobile number and a valid email address.
• Each person may open only one account. Holding multiple accounts is strictly prohibited.
• All information provided when creating an account must be accurate, complete, and up to date.
• Keeping your account password and login details secure is your own responsibility.
• Transferring or selling your account to another person is strictly prohibited.

Identity Verification

ckzzz may at any time request documents needed for identity verification (such as a copy of a national ID card or passport). If a user does not complete verification in time, the account may be temporarily suspended.

Specific rules apply to financial transactions on ckzzz. The details are outlined below:

Deposit

• Minimum deposit amount: ৳100 (per method).
• Accepted payment methods: bKash, Nagad, Rocket, and Upay.
• You must use a payment account registered in your own name when making a deposit.
• Depositing using a third-party payment account is prohibited.

Withdrawal

• Minimum withdrawal amount: ৳800.
• Processing a withdrawal request generally takes 10 to 45 minutes.
• The same payment method used for the deposit must be used for the withdrawal.
• Withdrawals may be delayed if account verification has not been completed.
• ckzzz reserves the right to put a withdrawal on hold if any irregular activity is suspected.

ckzzz provides bonuses and promotional benefits to its users from time to time. The following conditions must be followed when using these benefits:

Welcome Bonus

• New members will receive a 100% welcome bonus on their first deposit, up to a maximum of ৳5,000.
• Bonus wagering requirement: bonus amount × 20. That means if you receive a ৳1,000 bonus, you must place ৳20,000 in bets before withdrawing winnings from the bonus.
• Wagering is calculated on the bonus amount only, not on the deposit amount.
• The welcome bonus can only be claimed once per person, household, or device.

General Bonus Terms

• Any bonus offer may have its own terms and conditions, which will be stated in the notice for that offer.
• ckzzz reserves the right to modify, suspend, or cancel any bonus offer at any time.
• In cases of bonus abuse (such as creating multiple accounts to claim bonuses), the account may be closed.
• The deposit amount is withdrawable before the wagering requirement is met, but the bonus portion cannot be withdrawn.

ckzzz has a three-tier VIP program for regular players, through which weekly cashback benefits are available:

Moving up from one tier to a higher one depends on your regular activity and participation. VIP benefits apply only for that week, and the cashback amount is credited directly to your account.

Any of the following activities are strictly prohibited on the ckzzz platform, and if detected, the account may be closed and the balance forfeited:

• Creating more than one account or using another person's account.
• Registering by providing false or misleading information.
• Placing irregular or fraudulent bets for the purpose of earning a bonus.
• Using the platform for money laundering.
• Using automated software or bots to place bets.
• Attempting to disrupt platform security or hack the platform.
• Behaving in a disrespectful or threatening manner toward other users.
• Betting on behalf of or as a proxy for minors.

The following general rules apply when betting and playing games on ckzzz:

Betting

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a bet is processed incorrectly due to a technical error, ckzzz reserves the right to cancel that bet.
• Placing a bet on an event after its outcome is known, or proxy betting, is prohibited.
• Each game or market may have its own rules that apply.

Games and Casino

• All games are operated under fair play principles.
• The rules for each game are stated in its description.
• In the event of a technical failure, an incomplete game round may be considered void.
• ckzzz is not liable for any loss caused by internet connectivity issues.

ckzzz may temporarily suspend or permanently close any account without prior notice in the following situations:

• If any clause of these Terms is violated.
• If the account information is found to be false or incomplete.
• If irregular or fraudulent activity is detected.
• Upon instruction from legal authorities.
• At the user's own request.

If an account is closed and there is a valid balance that is not the result of a terms violation, it will be returned. However, if the closure is due to a terms violation, the bonus portion may be forfeited.

Closure at the User's Own Request

If you wish to close your account, please contact our support team. It is recommended that you withdraw all valid balances before submitting a request to close your account.

ckzzz places the highest importance on protecting your personal information. Our detailed policy on data collection, storage, and use can be found on our privacy policy page.

• We use SSL encryption to keep your information secure.
• Your personal information is not shared with third parties, except where required by legal obligation.
• Your payment information is processed through secure encrypted channels.
• If you wish to view or correct your personal information at any time, you can contact the support team.

ckzzz supports responsible gaming habits and encourages users to play in a safe and healthy way. As part of our responsible gaming policy:

• Users can set their own deposit limits.
• Through self-exclusion, an account can be put on a break for a set period of time.
• If you feel your gaming habits are getting out of control, please contact our support team.

For more details, visit our responsible gaming page.

ckzzz bears no responsibility in the following cases:

• If a bet or game is left incomplete due to an internet disconnection.
• If a user suffers a financial loss due to their own negligence or mistake.
• If gameplay is disrupted due to a technical issue with a third-party game provider.
• If a user's account login details fall into the hands of a third party.
• If service is disrupted due to an unexpected technical failure or force majeure.

The maximum liability in any case will not exceed the amount of that user's most recent deposit.

If you have a dispute or complaint, please follow the steps below:

• First, let us know through our 24/7 live chat support.
• If the issue is not resolved through live chat, send a detailed email to [email protected].
• After receiving a complaint, our team will investigate and work to provide a resolution as quickly as possible.
• Attaching screenshots or evidence related to the complaint will speed up the process.

ckzzz reserves the right to change, amend, or update these Terms at any time. Continued use of the platform after any change means you have accepted the new Terms.

For important changes, we will try to notify you through account notifications. However, it is always the user's own responsibility to read the latest terms and conditions.

Our Privacy Policy and Responsible Gaming Policy are also considered part of these terms and conditions.